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Call24—Automated Telephone Account Access



Access your account anytime, day or night, 7 days-a-week from any phone with Call24. New features include voice activation in English, Spanish and German. Now it's easier than ever to get the financial information you need by phone.

You can use Call24 from any telephone. All you need is your account number and personal identification number (PIN).

It's easy to sign up for
Service Credit Union's Call24:

Simply call our Contact Center at: 1-800-936-7730 (U. S. - Nationwide), 00800-4728-2000 (International) or drop into your local branch office and tell them you're ready to begin using Call24.


TO USE Call24:
1. Dial the appropriate phone number:
Continental U.S. 1-800-962-6385
Within Germany 0800-732-8847
Outside Germany 0049-631-351-20900

2. You will be greeted by the system and asked to choose which language you would like to use. The default language is English. However, the system will give you the option to choose Spanish or German language at this point.

3. Next, you will be prompted to enter your account number and PIN (Personal Identification Number).

4. You will then be given the daily Euro exchange rate and reconversion rates.

5. Now you may navigate the system using the following menu. For example: If you want to access your account information, say the number “one” or press one.


MENU 1- ACCOUNT ACCESS
Account Access gives you access to your account at Service Credit Union.
This menu allows the user to:
- access account information and inquiries
- transfer funds
- review history
- report lost or stolen cards
- make payments


1. Checking / Money Market
1 - Account balance
2 - Recent activity
3 - Follow up a specific check
4 - Transfer funds
5 - Report lost or stolen card


2. Savings
1 - Account balance
2 - Recent activity
3 - Transfer funds
4 - Report lost or stolen card
9 - More choices


3. Loans
1 - Account balance
2 - Recent payments
3 - Make a payment
9 - More choices


4. Credit Cards
1 - Account balance
2 - Make a payment
3 - Cash advance
4 - Report lost or stolen cards
9 - More choices


9. More choices
1 - Retirement
2 - Certificates
3 - Transfer funds
5 - Business Hours and Locations
9 - Change PIN


MENU 2 - RATES & CALCULATORS
MENU 3 - BRANCH LOCATIONS AND HOURS
MENU 4 - APPLICATIONS FOR PRODUCTS
MENU 5 - ADDITIONAL INFORMATION

[0] returns to the operator
[*] returns to the previous menu
[#] ends the call


Call24 Hints andTips
• Please memorize or have your access code and PIN (Personal Identification Number) on hand before you call.
• The computer will automatically add a decimal ($25.00 = 2500) unless instructed to enter the whole dollars ($25.00 = 25).
• Important: DO NOT enter a “#” after entering numbers. Doing so may end your session.


 

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Member Notices
All Service Credit Union branches and the contact center will be closed on Monday, May 25, 2015- in observance of Memorial Day. Please visit our 24/7 online banking site.

Due to the Guardian Angel Credit Union transfer of accounts- All online banking services will be unavailable from May 30th at 1 p.m.(ET) until early morning May 31st. All branches will be closed at 1 p.m.(ET) on Saturday, May 30th and will resume regular hours beginning Sunday, May 31st.

Phone Scam Targets Credit and Debit Cards, A phone scam stating a member's card has been deactivated is currently circulating in our area. The caller asks for personal information such as a PIN to reactivate the card. It is important to remember that Service Credit Union will NEVER call, text, email or even request your personal or banking information via an unsolicited phone call or text message. If you have received a phone call and provided your account information in error, or if you want to verify the status of your card or account, contact us immediately at 800.936.7730 or 00800.4728.2000.

Know Your SEPA Payments: Germany merchants can debit your account using the standard SEPA CORE debit. Service Credit Union currently does not support the optional SEPA COR1 standard. This means: If a merchant tries to debit your account using SEPA COR1, Service Credit Union will not know about it and the payment will be returned as if your account did not exist. You should ask the merchant to reprocess your debit using the standard SEPA CORE process. Obtain the payment information and submit a one time payment through Service Credit Union. For more information about one-time payments, click here



















Copyright 2015 Service Credit Union, 3003 Lafayette Road, Portsmouth, NH 03801
US: 800-936-7730 | International: 00800-4728-2000 | Military DSN: 314-493-4384/4385
Routing # 211489656 | Bankleitzahl: 54030011 | BIC Code: SCRUDE51
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