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Call24—Automated Telephone Account Access



Access your account anytime, day or night, 7 days-a-week from any phone with Call24. New features include voice activation in English, Spanish and German. Now it's easier than ever to get the financial information you need by phone.

You can use Call24 from any telephone. All you need is your account number and personal identification number (PIN).

It's easy to sign up for
Service Credit Union's Call24:

Simply call our Contact Center at: 1-800-936-7730 (U. S. - Nationwide), 00800-4728-2000 (International) or drop into your local branch office and tell them you're ready to begin using Call24.


TO USE Call24:
1. Dial the appropriate phone number:
Continental U.S. 1-800-962-6385
Within Germany 0800-732-8847
Outside Germany 0049-631-351-20900

2. You will be greeted by the system and asked to choose which language you would like to use. The default language is English. However, the system will give you the option to choose Spanish or German language at this point.

3. Next, you will be prompted to enter your account number and PIN (Personal Identification Number).

4. You will then be given the daily Euro exchange rate and reconversion rates.

5. Now you may navigate the system using the following menu. For example: If you want to access your account information, say the number “one” or press one.


MENU 1- ACCOUNT ACCESS
Account Access gives you access to your account at Service Credit Union.
This menu allows the user to:
- access account information and inquiries
- transfer funds
- review history
- report lost or stolen cards
- make payments


1. Checking / Money Market
1 - Account balance
2 - Recent activity
3 - Follow up a specific check
4 - Transfer funds
5 - Report lost or stolen card


2. Savings
1 - Account balance
2 - Recent activity
3 - Transfer funds
4 - Report lost or stolen card
9 - More choices


3. Loans
1 - Account balance
2 - Recent payments
3 - Make a payment
9 - More choices


4. Credit Cards
1 - Account balance
2 - Make a payment
3 - Cash advance
4 - Report lost or stolen cards
9 - More choices


9. More choices
1 - Retirement
2 - Certificates
3 - Transfer funds
5 - Business Hours and Locations
9 - Change PIN


MENU 2 - RATES & CALCULATORS
MENU 3 - BRANCH LOCATIONS AND HOURS
MENU 4 - APPLICATIONS FOR PRODUCTS
MENU 5 - ADDITIONAL INFORMATION

[0] returns to the operator
[*] returns to the previous menu
[#] ends the call


Call24 Hints andTips
• Please memorize or have your access code and PIN (Personal Identification Number) on hand before you call.
• The computer will automatically add a decimal ($25.00 = 2500) unless instructed to enter the whole dollars ($25.00 = 25).
• Important: DO NOT enter a “#” after entering numbers. Doing so may end your session.


 

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Member Notices
Due to German bank holidays, International Bills submitted online after 8:30 a.m. CET/2:30 ET on April 17th, 2014 and before 8:30 a.m. CET/2:30 ET on April 22, 2014 will be sent on April 22, 2014.

We are keeping a close eye on the 'Heartbleed' bug you may have heard about. The vendor we use for Online Banking has completed a preliminary assessment and has not discovered any vulnerability. Rest assured that we are doing everything we can to help ensure that your information is safe.



















Copyright 2014 Service Credit Union, 3003 Lafayette Road, Portsmouth, NH 03801
US: 800-936-7730 | International: 00800-4728-2000 | Military DSN: 314-493-4384/4385
Routing # 211489656 | Bankleitzahl: 54030011 | BIC Code: SCRUDE51
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